Bring the item and the valid Happy Returns QR code.
Star MailHub and More is a UPS Happy Returns location for eligible returns issued through the Happy Returns system.
We scan the QR code, receive the item, complete the Happy Returns check-in, and provide confirmation that the return was accepted.
The return item, the QR code, and the instructions you were given.
The Item
Bring the item or items included in the Happy Returns request.
The QR Code
A valid Happy Returns QR code is required for us to open the return in the system.
The Instructions
Bring or display any return instructions supplied by the retailer in the app or email.
Four steps from QR code to confirmed return.
Start with the retailer
Begin the return through the retailer and choose the Happy Returns option when offered.
Bring the item and QR
Bring the return item and the valid QR code generated for that return.
We check it in
We scan the code and complete the Happy Returns receiving workflow.
You receive confirmation
We provide the available confirmation after the return is successfully accepted.
The code must open the Happy Returns system.
A QR code from another return program may look similar but belong to a different carrier, retailer network, or location.
- The QR code must be valid and readable
- The return must be directed into Happy Returns
- The code must open successfully in our system
- The item must match the return shown on the screen
Follow the return instructions supplied by the retailer.
Happy Returns is designed to simplify eligible returns, but the exact preparation may vary by retailer and return type.
- Some returns arrive as the loose item
- Some may include packaging or condition instructions
- Do not create your own label unless the instructions require it
- Bring all pieces, accessories, or components listed in the return
When in doubt, show us the instructions.
We can confirm whether the QR code opens the Happy Returns workflow available at our counter. We cannot override the retailer’s return rules or accept a return that does not appear correctly in the system.
Questions before you bring the item.
Do I need a QR code?
Yes. A valid Happy Returns QR code is required.
Do I need to print a label?
Not unless the retailer’s return instructions specifically tell you to do so.
Do I need a shipping box?
Follow the instructions issued with the return. Some Happy Returns items may be brought without a shipping box.
Can you accept any return QR code?
No. The code must be a valid Happy Returns QR code that opens in our system.
Will I receive confirmation?
Yes. Confirmation is provided after the return is successfully checked in.
Can you change the items listed in the return?
No. The return must match the items and quantities shown in the Happy Returns system.
What if the QR code does not scan?
We cannot accept the return until the retailer provides a valid code or updated instructions.
Do I need an appointment?
No. Happy Returns is a walk-in service during regular business hours.
Use the workflow named in your return instructions.
Have a valid Happy Returns QR code?
Bring the item, the QR code, and the retailer’s instructions to Star MailHub and More for check-in and return confirmation.
Star MailHub and More
3214 Electric Rd, #102
Roanoke, VA 24018
540-491-4440
