FedEx shipping, drop-offs, returns, and packing help—with a local counter team.
Star MailHub Print & Business Center is a FedEx Authorized ShipCenter serving customers who need domestic, express, international, return, and prepaid-label support.
Bring the item, destination, deadline, or return instructions. We can help identify the appropriate FedEx workflow before the shipment enters the carrier network.
Choose the service around the package, address, and deadline.
Ground Shipping
For eligible domestic packages where cost and delivery window matter more than overnight speed.
Express Shipping
For time-sensitive domestic shipments using available FedEx express service levels.
International Shipping
For eligible documents and parcels requiring customs information and destination-specific review.
Prepaid Drop-Offs
For properly packaged shipments with a valid, scannable FedEx label.
The return instructions determine what happens at the counter.
FedEx return programs are not interchangeable. Some returns use a printed label, some use a FedEx QR workflow, and some require packaging or a specific return location.
- Bring the return instructions from the retailer or vendor
- Bring the valid label or QR code exactly as provided
- Keep all required parts, accessories, and original contents together
- Do not assume every retailer QR code is a FedEx QR code
Review FedEx Easy Returns or see the broader Package Drop-Off guide.
Use the live carrier schedule—not an old time printed on a service page.
Pickup timing can change because of holidays, weather, carrier routing, and operating conditions. A package must be accepted and successfully scanned before the current pickup to enter that pickup cycle.
The shipping rate is based on the finished package.
Bring the loose item when professional packing is needed. The box dimensions, cushioning, closure, and final weight can change the available FedEx service and rate.
- Appropriate box sizing
- Fragile-item protection and cushioning
- Electronics, artwork, framed items, and odd shapes
- Multi-item shipments and heavier parcels
- Repacking when customer packaging is not carrier-ready
Already packed?
We can measure and weigh the package, inspect the exterior condition, and determine whether it is ready for acceptance. Inadequate packaging requires correction before shipment.
For regular business shipping, see StarPak Packing & Shipping.
Five steps from item to carrier handoff.
Bring the shipment
Bring the item or packed box, destination, and any deadline or return instructions.
Verify the workflow
We determine whether it is a new shipment, prepaid drop-off, return label, or QR return.
Pack or inspect
We prepare the shipment or confirm that the existing packaging is acceptable.
Process and scan
The shipment is entered into the appropriate FedEx or return system.
Secure the handoff
Accepted packages remain secured at the store until the next scheduled FedEx pickup.
International service starts with exact customs information.
International shipments require a complete recipient address, phone number, email address, specific contents descriptions, quantity, value, country of manufacture, and any destination-required importer information.
Service availability depends on the destination, contents, value, customs rules, sanctions, and current FedEx acceptance requirements.
Check before coming in.
Use the Country Restrictions and Requirements tool, then complete the International Shipping Form.
Questions before bringing the package.
Can I drop off a prepaid FedEx package?
Yes, when it has a valid scannable FedEx label and the packaging is acceptable for shipment.
Can you print my label?
Yes. Label printing is available as a paid print service when you have a valid label file or instructions that produce one.
Do you accept FedEx QR returns?
We accept eligible FedEx QR workflows that successfully scan in the correct system. Follow the retailer’s instructions and bring the original QR code.
Do you accept every Amazon return?
No. Amazon uses multiple return networks. We accept only returns that specifically provide an eligible FedEx label or supported FedEx QR workflow.
Do you have FedEx packaging?
Available carrier packaging depends on the selected FedEx service and current supply. Standard shipping boxes and professional packing are also available.
Can I ship something already packed?
Yes. We inspect the exterior condition and require correction when the packaging is not ready for carrier handling.
Do you offer Hold at Location?
No. This store is not a FedEx Hold at Location facility.
Can you guarantee the pickup or delivery?
No. We can confirm successful acceptance and the selected service, but pickup and transportation remain subject to FedEx operations, terms, and exceptions.
Use the page that matches the shipment.
Have a FedEx shipment or return?
Bring the item, label, QR code, destination, or retailer instructions to Star MailHub Print & Business Center. We will identify the correct FedEx workflow before accepting it.
Star MailHub Print & Business Center
3214 Electric Rd, #102
Roanoke, VA 24018
540-491-4440
