Privacy Policy

Effective Date: 11/25/2025

Star MailHub and More and Community Hub, LLC (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, store, and protect your information when you interact with us — whether online or in person at our Cave Spring location.

1. Information We Collect

We collect only the information needed to provide our services and comply with federal regulations. This may include:

Identity & Contact Information

Your name, physical address, email, phone number, and government-issued identification (e.g., driver’s license or passport).

Shipping & Mailing Details

Sender/recipient information, package details (when disclosed), customs data, and delivery preferences.

Document Images

Scans or photos of IDs and documents required for services such as mailbox rentals, form verification, or certain shipping transactions.

Transaction Information

Payment details and purchase history for services performed at Star MailHub.

Website & Technical Data

If you use our website, we may collect basic analytics information such as IP address, browser type, device details, and standard cookie data.
Our website may also use basic analytics tools (e.g., Google Analytics) to understand site traffic. These tools may collect anonymized data such as page visits, browser type, and general geographic location.

2. How Your Information Is Used

We use your information strictly for operational and compliance purposes, including:

• Fulfilling shipping, packing, mailbox rental, printing, and related services

• Verifying your identity as required by USPS and federal guidelines (including Form 1583 requirements)

• Processing transactions and communicating receipts

• Contacting you about your services, account, or shipments

• Preventing fraud, misuse, or security risks

• Improving store operations and customer service

We do not use your data for unsolicited marketing.

3. When Information Is Shared

We do not sell your information. We share it only when required to complete a service or comply with the law.

We may share information with:

• Shipping carriers: USPS, FedEx, Meest, DHL, or other partners as needed

• Government or regulatory agencies: When legally obligated

• Service providers: Secure payment processors, IT support, and ID-verification services operating under confidentiality agreements

We never provide your information to unrelated third parties.

4. Document Retention & Security

We take data protection seriously.

• ID scans and required documents are stored securely and accessed only for verification or regulatory purposes.

• We use reasonable administrative, physical, and technical safeguards to protect personal information.

• Information is retained only as long as legally required or operationally necessary.

5. Your Rights

You may request to:

• Access or update your personal information

• Request deletion of certain data (unless retention is required by law)

• Opt out of non-essential communications

To make a request, contact us at:

He***@*********ub.com
3214 Electric Rd, Suite 102, Roanoke, VA 24018
540-491-4440

6. Children’s Privacy

We do not knowingly collect information from children under 13. If such data is discovered, it will be deleted promptly.

7. Policy Changes

We may update this Privacy Policy as needed. The most current version will always be available online and in our store. The “Effective Date” indicates the latest update.